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Glorietta Bay Inn
Knows How to Make Guests Feel Right at Home
CORONADO, Calif.--(BUSINESS WIRE)--April 18,
2002--Glorietta Bay Inn sure knows how to make its guests
feel right at home.
For the second consecutive year, the historic boutique
hotel received the American Hotel and Lodging
Association's (AH&LA) award for the nation's Best
Guest Relations program, presented April 4 at the
Association's 36th annual "Stars of the
Industry" luncheon in Philadelphia.
Glorietta Bay Inn received the award for hotels of 150
rooms or less; the Peabody Orlando was the recipient for
hotels with more than 150 rooms.
Among the Inn's unique guest services cited were an
interactive Web site "concierge" at (www.gloriettabayinn.com);
personalized welcome letters from the hotel general
manager upon check-in; twice-weekly in-room voice-mail
updates about activities at the Inn and around Coronado;
"Welcome Back!" placards hung on doors of return
guests; a "Safety First" program for families
with young children; an "e-mail postcard"
program offering guests a complimentary photo session on
hotel grounds that is sent to the guest's e-mail list; and
personalized thank-you cards that guests receive when they
arrive back home.
"We want to acknowledge our guests and tell them
thank you after every stay," said the Inn's General
Manager Lisa Reopelle. "Many of our guests return
year after year, and for many, the Inn is a second home of
sorts. They deserve our recognition and
appreciation."
The 100-room Inn, designated a Coronado Historic
Landmark in 1977, incorporates the former Edwardian
mansion of sugar baron John D. Spreckels, who also built
the Hotel del Coronado, located just across the street.
Spreckels' mansion, built in 1908, featured many
innovations for its time, including electric lights and a
tunnel connecting its water and electric systems to the
generator at the Hotel del Coronado. The mansion also had
a brass-cage elevator, marble staircase with padded
handrail and skylights throughout. The home was built with
reinforced steel and concrete, an earthquake precaution
Spreckels insisted upon after living through the 1906 San
Francisco earthquake.
Today, guests can enjoy a complimentary continental
breakfast served in the mansion's Verandah room and can
dine in Spreckels' restored Music Room and on its adjacent
sun-splashed porch, overlooking a rose garden and
Glorietta Bay.
Glorietta Bay Inn is a Hotel Fun 4 Kids™ Rated
Destination - to learn more go to Glorietta Bay Inn, Coronado, California - A Hotel Fun 4 Kids™ Rated Destination
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